Product Safety and Recall Policy

At Houston All Mart, product safety is important. This Policy explains safety information for plush toys, product use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.

Plush toys should be used only for their intended purpose and age group as stated on the product page. Do not use products in a manner inconsistent with their intended use.

2. Age Appropriateness

Some plush toys may contain small parts, detachable components, or other features that may not be suitable for children under 3 years of age. Please check the product page and product labeling for age recommendations before purchase.

Keep all packaging materials, plastic bags, and tags away from children and pets to avoid suffocation or choking hazards.

3. Product Care

Follow all care instructions provided with the product. Unless otherwise stated on the product label:

- Surface wash with mild soap and cold water

- Air dry away from direct heat or sunlight

- Do not bleach, iron, or dry clean unless specifically stated

Avoid exposure to excessive moisture, direct heat, or strong chemicals unless the product is designed for such conditions.

4. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

5. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@houstonallmart.com or +1 832 668 9901.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

6. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@houstonallmart.com.