Shipping policy

Thank you for shopping with Houston All Mart. This Shipping Policy explains our order processing time, estimated delivery times, shipping charges, delivery areas, tracking, and important shipping information.

1. Countries We Ship To

We currently accept orders for delivery to addresses in the following markets when shipping is available at checkout:

United States; Germany.

Shipping availability may vary by product, delivery address, product size, product weight, carrier restrictions, customs requirements, and local delivery limitations.

We do not ship to P.O. boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or incomplete addresses unless that delivery option is expressly available at checkout.

If your country, region, or address is not selectable at checkout, we do not currently offer delivery to that location for that order.

2. Order Cutoff Time and Processing Time

Our order cutoff time is 5:00 p.m. Central Time.

Orders are generally processed within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after the cutoff time, on weekends, or on holidays begin processing on the next business day.

Processing time may be extended during peak seasons, payment review, address verification, inventory checks, carrier disruptions, customs documentation review, or circumstances outside our reasonable control.

3. Shipping Costs

We offer free shipping to the United States and Germany on orders over $150 USD (or €140 EUR equivalent) for eligible products. This threshold may be adjusted from time to time based on shipping costs and applicable regulations.

Some items marked on their product page may be provided by a third party who control the shipping fees on that item and therefore cannot be included in the free shipping offer.

For orders that do not qualify for free shipping, we apply a simple flat rate shipping cost based on the total weight of the package, as follows:

Destination Market	Currency	0 - 1.1 lb	1.1 - 2.2 lb	Over 2.2 lb
United States	USD	$11.00	$17.00	$20.00
Germany	EUR	€10.00	€16.00	€19.00

All shipping charges are displayed at checkout before payment. We do not add Shidden shipping, handling, packing, carrier, or service fees after checkout.

For customers in the United States, shipping fees include all applicable taxes and import duties where required, ensuring that no additional charges will be incurred by you upon delivery, unless otherwise stated at checkout.

For customers in Germany, applicable VAT and customs duties may apply depending on the order value and will be displayed at checkout where collected by us. If duties and import taxes are not collected at checkout, you may be responsible for paying them directly to the carrier or local authorities before or upon delivery.

We will continue to monitor shipping costs and adjust rates accordingly should any changes in trade policies or carrier fees allow for a reduction or require an adjustment in costs.

4. Estimated Delivery Times

Estimated delivery time includes both order processing time and carrier transit time. Delivery estimates are not guaranteed delivery dates unless expressly stated in writing.

United States standard parcel items: processing 1-3 business days; transit after shipment 5-10 business days; estimated total delivery time 6-13 business days.

United States remote or limited-service areas: processing 1-3 business days; transit after shipment 10-20 business days; estimated total delivery time 11-23 business days.

Germany standard parcel items: processing 1-3 business days; transit after shipment 8-18 business days; estimated total delivery time 9-21 business days.

Delays may occur due to customs clearance, carrier delays, weather, strikes, holidays, remote delivery locations, incomplete addresses, payment verification, product size restrictions, or other events outside our reasonable control.

5. Oversized Item Delivery

Some oversized items may require special handling because of size, weight, packaging, or freight carrier requirements.

Unless expressly stated on the product page or at checkout, standard delivery does not include in-home delivery, room-of-choice delivery, upstairs delivery, assembly, installation, wall mounting, removal of packaging materials, or white-glove service.

Customers are responsible for confirming that the product can fit through doorways, stairways, elevators, hallways, and the delivery location.

If delivery cannot be completed because of access limitations, incorrect measurements, restricted entry, or an unavailable recipient, additional carrier fees may apply where permitted by law.

6. Tracking Information

When your order ships, we will send a shipping confirmation email with tracking information if available.

Tracking updates may take 24-72 hours to appear after the shipping label is created. Large freight shipments may have less frequent tracking updates than standard parcel shipments.

7. Taxes, Duties, Customs, and Import Fees

Before payment, checkout will display the product price, applicable discounts, shipping charges, taxes, duties, import charges, and the total amount payable where those charges are collected by us.

For orders shipped to the United States, shipping fees include all applicable taxes and import duties where required, ensuring no additional charges upon delivery.

For orders shipped to Germany, customs duties, import VAT, and other government-imposed charges may apply. If these charges are collected by us, they will be displayed at checkout. If not collected at checkout, you may be responsible for paying them directly to the carrier or local authorities before or upon delivery.

We do not control customs clearance times or government-imposed charges. We cannot mark orders as gifts, undervalue shipments, or provide inaccurate customs documentation.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, failed delivery, return-to-sender shipments, or additional fees caused by incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply where permitted by law.

9. Failed Delivery or Refused Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, the delivery is refused, customs fees are unpaid, or the package is not collected, the shipment may be returned to us or treated according to the carrier's procedures.

In such cases, carrier return fees, storage fees, customs charges, or reshipping fees may be deducted from any refund where permitted by law.

10. Damaged, Missing, or Lost Shipments

Please inspect your order promptly upon delivery.

If your order arrives damaged, incomplete, or with missing parts, contact us as soon as possible at info@houstonallmart.com.

Please provide your order number, photos of the outer packaging, photos of the inner packaging, photos of the damaged item or missing part area, and a description of the issue.

We recommend reporting visible shipping damage within 48 hours of delivery. This reporting period does not limit any mandatory legal rights you may have under applicable law, but timely reporting helps us resolve the issue more efficiently with the carrier.